Refund policy

Return & Refund Policy

We do ''not offer refunds'' for change of mind, wrong size selection, or any other personal reasons. All sales are final.

However, if the product you receive is **defective, damaged, or incorrect", we will process a "full refund" or send a replacement at no additional cost.

Damages and Issues

Please inspect your order upon reception and contact us immediately at (mailto:Support@lovevialux.com) if the item is defective, damaged, or if you receive the wrong item.

To process your request, you must:

Once approved, we will issue a full refund to your original payment method within 10 business days.

Non-Returnable Items

We do not accept returns or refunds for:

Incorrect size selection
Change of mind
Sale items
Gift cards
Personalized or custom products

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the legal right to cancel your order within 14 days of receiving it.

However, items must be:

Unworn and unused
With original tags
In original packaging

Return shipping costs are the responsibility of the customer unless the item is defective.